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Top Ten Ways to Communicate @ Work Effectively!




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Whenever I ask people in a work setting, "What would improve

work, profits and customer service the most where you work?" the

answer is almost always "Better communication!"



Once the problem is noted, the next question is, "What are some

effective ways to improve communication without breaking the

bank?" Workshops on communication might be the place to start,

but the long term answer is the day to day simple stuff. Many of

the most effective ways to improve communication cost very

little and require very little time on the part of anyone.



The suggestions below can be done by just about anyone from the

janitor on down to the CEO. Check out the February 4, 2002

edition of Fortune for some real life examples in their list of

"100 Best Companies to Work For." (Their dangling participle,

not mine!)



Top Ten Ways to Communicate @ Work Effectively!



ONE: Learn How to "Read" People. Anyone who has read the

newsletter, "Communication @ Work!" over the last several months

has become a little familiar with the DiSC Personal Profile

System. I like the DiSC because it is easy to learn and an

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effective tool for learning how to "read" people. When you know

what motivates individuals, you can respond to them effectively

and efficiently.



TWO: Display Pictures of Yourself with Co-Workers. In the

Fortune edition mentioned above, Agilent, a spin off of Hewlett

Packard describe ways they used to successfully communicate. The

CEO gladly had his picture taken with individual employees as he

made it a point to visit with them regularly.



THREE: Hide Not the Truth. If you are into reducing conflict, be

up front with everyone in the workplace. Hiding important

information that can affect working conditions, profits and

customer service will probably cause way more trouble than it's

worth. Just watch the news for classic examples!



FOUR: Under Promise, Over Deliver. Two times in the last couple

of weeks, I was told I would have to wait for service. The first

time was at a restaurant who said I would have a 45 minute wait

for a table. The other was my brake mechanic who said it would

take him 90 minutes to complete his work. I was seated in 25

minutes at the restaurant, and was driving my car away in 65

minutes! What a great gift.



FIVE: "Out Honor" Your Co-Workers. Take the risk of having

others take advantage of you. Cross the line first rather than

waiting for the other person to communicate first. In other

words, give the gift before you receive it.



SIX: Learn Something New about Someone. When you are curious

(not snoopy!) about the people at work, you are giving them

respect. People love to be respected! Find out how their family

is doing, or more about their favor hobby.



SEVEN: Notify Spouses and Family. Speaking of respect, a card of

thanks or acknowledgement sent to a spouse or parent can go a

long way to improve communication with your employees.



EIGHT: Invite the Kids. When I was a kid, my Dad often took me

with him in his work. As a minister, that meant calling on

people in the rest homes, going to weddings and occasionally

watching him rope calves at a branding event. This is a great

way to communicate pride in your work.



NINE: Invite Ideas. People love to work where their ideas are

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valued. Most everyone notices how to improve the bottom line,

but many want to be invited to share their thoughts.



TEN: Give Credit Away Even When It's Your Idea! Anytime you can

build up another person at your own expense, you have a good

shot at improving the communication at work. Positive

communication can be just as contagious as people who are

disgruntled.



BONUS: Listen Differently than You Do Now. Practice learning new

ways of listening. If you use the same technique, you may find

you are missing out on some important information.



2002, Carwin Dover, Intentional Partnerships



About the author:

Do you want to learn more? Carwin Dover works with people who

want to maximize their talents and with business owners who want

to keep their best employees. www.mycoachswebsite.com

bizcoach@mycoachswebsite.com Subscribe to the free, weekly

ezine, "Communication @ Work!"

mailto:subscribe@mycoachswebsite.com .



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