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Select the Right Cleaning Company for You




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Select the Right Cleaning Company for You By Mary Findley

copyright@2005 All rights reserved worldwide



People from all walks of life are turning towards outside help

when it comes to cleaning their home: A young family actively

involved with their children's activities; both partners working

long hours; frequent travel or perhaps there is a preference

simply to enjoy life rather than cleaning up after it.



Whatever the reason, the decision has been made to have your

home professionally cleaned and the search begins to find the

right company. The approach is much like looking for a new car.

You begin reading consumer reports; you talk with friends; then

determine what you can afford and a model to suit your

lifestyle. By the time you reach the car lot you have a good

idea of the color, style and model that is right for you.



Choose a company wisely: Selecting a company to clean and care

for your home involves much the same process. Grab a clipboard,

paper and pen and start taking notes. This initial exercise will

guide you in your selection of a company as well as the kind of

service that best suits your home and life style.



First the decisions:



#9679; What will your budget allow? Cleaning fees can run $40

and up depending on your location, size of home and your family

situation. If your budget is a tight, plan on an every other

week cleaning. #9679; Walk through your home jotting down notes

of any problem areas. If the dog or cat is prone to accidents or

toilet leaks cause water stains the company must know. Water

that is either hard or contains iron can be problematic. The

type of cleaners used as well as the ability to thoroughly clean

your home depends on a company being informed of these details.

#9679; Other than the general cleaning like dusting, mopping,

vacuuming, kitchen, and bathrooms what other areas do you want

cleaned. Do you have a laundry room or miniblinds? What about

cobwebs and ceiling fans? Do you want the sheets on your bed

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changed? List everything that you do not want cleaned with every

visit then prioritize the list.



Begin Your Search: A personal reference from a friend is the

best way to find a company. Friends have generally hired and

possibly fired a few companies and can help with your selection.

Janitorial supply companies are another avenue. Call several

until you hear the same name repeated a couple of times.



When you search the newspaper or yellow pages, look for ads

that reflect the type of service that suits both you and your

home. Are you looking for a company that follows a set schedule

or one that gives a more personal touch? The ideal company

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combines both to offer youre a set schedule and the flexibility

to adapt that schedule when needed.



The Initial Call: Revert back to the days of your childhood when

your inquisitive mind asked all kinds of questions. Those

questions and subsequent answers or lack of them, will direct

you to the right company.



*Note: A company will not be able to give you a firm bid over

the phone. The final cost for the cleaning depends on the size

of your home, pets, children and amount of furnishings among

other things.



Here are a few sample questions to ask. Base your questions on

the information you gathered in the above exercise. 1.Do they

clean once a week or will they come every other week? Do they

clean for special occasions like a wedding? Special occasions

will come up and you may need them to clean. 2.Are they bonded

and insured? Insured means they are covered in case of damage to

your property. Bonded protects you should anything in your home

turn up missing. 3.Do they charge by the job or by the hour? If

they charge by the job ask how long they typically spend in a

home your size. One person can not thoroughly clean a 2400

square foot home in two hours. 4.What do they cover during each

visit? Do they include "extras" like dusting cobwebs and

cleaning smudged windows? 5.Do they bring their own equipment?

This is preferable but let them know you want to approve the

cleaners they use and to bring a list with them to the initial

meeting. Make certain they use products with the green seal

approval or do not contain harmful chemicals. Toxic chemical

buildup in a home or office building is now being credited as a

cause for some types of cancer, adult onset asthma and many

other ailments. Be prepared to supply your own cleaners if

necessary. 6.Does the owner do the cleaning or do they hire

employees? 7.If they hire employees, does the owner or a trainer

come with the employee for the first two or three cleanings? A

full day is usually necessary the first cleaning. It is

important to have a fully trained person assisting the employee

to clean difficult areas such as hard water rings in toilets and

soap residue buildup in showers. 8.If they send employees to

clean your home will you be assigned a permanent cleaning

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person? It takes several cleanings to become familiar with the

layout of a home. Once a cleaning professional becomes familiar

with the home, cleaning speed increases making it possible to

schedule in extra jobs like ceiling fan blades. You do not want

a new person cleaning your home every visit.



Tune In: Listen closely to their answers. Did they take time to

fully answer your questions or pressure you for a home visit? If

you felt like the person was pressuring you into a home visit,

call another company.



Salespeople know that possession means ownership. Professional

pitch people at home shows and fairs are infamous for this

maneuver. At the end of their pitch, they hand you the object

giving you "ownership." Your wallet comes out and you end up

with another garage sale item. Once a service person enters your

home they are counting on you feeling that same "ownership." You

are not obligated to hire them and should have a minimum of two

preferably three interviews arranged. The exception would be if

the company comes highly recommended from a friend or family

member.



The appointment: It is important to inform the company about any

problems you have in your home. They may be able to offer a

solution. Keeping problems from them could result in further

damage. Further, it prevents them from thoroughly cleaning your

home, which results in disappointment with their service.



Here are a few topics to review with a potential cleaning firm

during the walk through: #9679; Clarify the specific areas they

regularly clean. You should receive a written paper listing

these details. Jot down other chores like miniblinds that they

clean on a rotating basis without an additional charge. Refer

back to your notes from the first exercise to make sure you

cover your priorities. #9679; If they have employees who do the

actual cleaning, does the owner or trainer check their work on a

regular basis? Request that the same individual be sent each

time. #9679; Are they willing to exchange dusting/vacuuming

infrequently used rooms like unused bedrooms and formal rooms or

skip changing bed sheets to cover other small chores like

windows and baseboards? Infrequently used rooms like formal

dining/living rooms or guest bedrooms generally can be cleaned

once a month. Should you opt to change your own bed sheets this

frees a bit of their time to tend to your priorities. #9679; Do

they clean more tedious areas like a chandelier or strip and wax

a floor? Do they apply wood conditioner to cabinets and

furniture? How do they clean and condition leather or vinyl

furniture? What do they do about pet hair on furniture? #9679;

Review what furniture they will pull out for vacuuming. Do not

expect anyone to move heavy furniture. #9679; As you walk

through your home point out items they are not to clean like oil

paintings or valued antiques. These items are best cleaned by

you to prevent any possible damage. Also review any furniture or

decorative items requiring specific cleaning instructions like

glass table tops or figurines. Hand them specific care

instructions and leave those out each time they come.



The little things do count: Watch to see if the person checks

the little things like closing a bedroom door in search of dust

bunnies. They should raise the toilet seat making note of water

ring marks then run a fingernail along shower walls to determine

the extent of soap buildup.



Do they check walls for fingerprints and the ceiling for

cobwebs? Have you discussed the kids and pets? In the kitchen a

top rate professional opens the microwave, refrigerator and

dishwasher then pulls out small appliances like coffee pots and

toasters. Attention to detail on the walk through, means that

same attention to detail will be paid during the cleaning.



Discuss in depth the care of your hard floor surfaces. These

surfaces are often ruined by well intentioned cleaning personnel

because they lack product knowledge. Review the floor guide at

http://goclean.com/floorcareguide.htm for proper floor care. Do

not assume the cleaning company knows how to properly care for a

floor. Insist your floors be cleaned according to your

specifications. Once damage is done, the only remedy is usually

an expensive one.



The same holds true for the dusting and care of furniture. Make

certain they use only 100% cotton products to dust. If you have

leather or vinyl furniture supply your own cleaner to prevent

the leather cracking. Wood furniture needs conditioning at least

once a year. Most importantly make sure they do not clean any

part of your home with microfiber except windows or mirrors.



Now enjoy a cleaning free day!







About the author:

Mary Findley is a veteran cleaning expert and President of Mary

Moppins. Her website www.goclean.com - offers a wealth of

cleaning tips and advice to help consumers make the most of

their cleaning time.



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